Square Sunglasses

DO YOU ACCEPT RETURNS FOR AN EXCHANGE?
Please note that we do not accept returns for exchanges or refunds. We kindly urge all our customers to carefully review the product listings and product sizes before placing an order to prevent any order discrepancies.

DO YOU ACCEPT ORDER CANCELLATIONS?
Customers may request for order cancellation only within 24 hours of placing the order. Please note that this request may also not guarantee an approval as our fulfillment center processes orders as fast as they can. We will verify first with our fulfillment team if the product has been shipped, if not then we will cancel the order.
For cancellation requests, please email us at  info@shopvisar.com and we will reply as soon as possible.

DO YOU ACCEPT REFUND REQUESTS?
We cannot accept refund requests once we shipped the order. We will always inform our customers of any potential shipping delays.
We will only accept a refund request if the product you received is totally different from your order, different size, or different color. We can also reship the correct product for FREE.

However, please note that we are strict with the following conditions:

• The item is from our store
• The item is not used in anyway
• Request MUST be sent within 5 days from the receipt of package.

For damaged products or products that are different from your order, please email our support team at info@shopvisar.com and include the following details in your email:

• Reason for refund
• Picture/Video of the product you received
• Order Number

Once we receive your email we will get back to you within 24 hours and if we have verified your request, we will ship the correct product for free. We will not be able to issue a full refund.

We don't provide Refunds in case the order is shown to be delivered by the tracking number but customer didn't receive it. As it relates to possibilities of package theft that we are not responsible of.

For more information, info@shopvisar.com

our order will be delivered via your local postal service. Orders are processed within 1-3 business days and then shipped. Delivery typically takes 5-7 business days, depending on your location. Please note that shipping times may vary due to factors beyond our control, such as customs clearance and local delivery services. Rest assured, we strive to process and ship your order as quickly as possible to ensure timely delivery.

Our shipping process can be divided into two main components: Processing Time and Shipping Time.

Processing Time includes order verification, product tailoring, quality checks, and packaging. This typically takes 1-3 business days. After processing, Shipping Time refers to the time it takes for your order to be delivered, usually within 5-7 business days.

Orders are generally shipped from our warehouses located in the US, UK, and Germany, depending on which is closest to your location. However, if these warehouses are out of stock, your order will be shipped directly from our hub in East Asia to ensure faster delivery and reduced wait times.

If the shipping address entered is incorrect, it is the buyer’s responsibility to update it as soon as possible. Since we work to expedite processing and shipping, there is only a small window to make changes. If you need to modify your shipping address, please contact us at info@shopvisar.com immediately after placing your order. While we’ll do our best to make the changes, we cannot guarantee it due to processing time limits. If it's too late, and the package is returned to us, we will ship it again to the correct address.

For returns, customers are responsible for the cost of return shipping. Please refer to our Returns Policy for detailed instructions on how to return or refund your purchase.

If you didn’t find what you were looking for, please contact us at info@shopvisar.com or via our Contact Page. We’re happy to assist in any way we can.